Privacy Policy
Effective Date: July 2025 | Last Updated: July 2025
Table of Contents
1. Introduction
Welcome to Kayetickets ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kayetickets.com and use our mobile applications (collectively, the "Service").
We are committed to protecting your privacy and ensuring the security of your personal information. This policy describes our practices regarding the collection and use of your information and tells you how to contact us if you have any questions or concerns.
Your Consent: By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Event preferences and ticket purchase history
- Communication preferences
- Profile information and photos (if provided)
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks, searches)
- Location information (with your permission)
- Cookies and similar tracking technologies data
2.3 Information from Third Parties
We may receive information about you from third parties, such as social media platforms (if you connect your account), payment processors, and event organizers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: Processing ticket purchases, managing your account, and delivering tickets
- Communication: Sending confirmations, updates, marketing communications, and customer support
- Personalization: Customizing your experience and recommending relevant events
- Payment Processing: Processing transactions and preventing fraud
- Analytics: Understanding how our Service is used and improving our platform
- Legal Compliance: Complying with applicable laws and regulations
- Security: Protecting against fraud, abuse, and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
4.1 Event Organizers
We share necessary information with event organizers to facilitate ticket sales and event management, including attendee lists and contact information.
4.2 Service Providers
We work with trusted third-party service providers who assist us in operating our platform, processing payments, sending emails, and analyzing data.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights and safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and employee training
- Data backup and recovery procedures
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Account Information: Until you delete your account or request deletion
- Transaction Records: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or object to processing
- Analytics Data: Aggregated data may be retained indefinitely
7. Your Rights and Choices
You have several rights regarding your personal information:
7.1 Access and Portability
You can request access to your personal information and receive a copy in a portable format.
7.2 Correction and Updates
You can update your account information at any time through your account settings or by contacting us.
7.3 Deletion
You can request deletion of your personal information, subject to legal and contractual restrictions.
7.4 Marketing Communications
You can opt out of marketing communications by clicking unsubscribe links in emails or updating your preferences.
7.5 Cookies
You can control cookie preferences through your browser settings or our cookie management tools.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services we may integrate with include payment processors, social media platforms, analytics providers, and marketing tools.
10. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information.
Parents and Guardians: If you believe your child has provided us with personal information, please contact us immediately so we can address the situation.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
By using our Service, you consent to the transfer of your information to our facilities and service providers worldwide.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our Service after the effective date of the updated policy constitutes acceptance of the changes.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Kayetickets Privacy Team
Email: info@kayeai.com
Support Email: support@kayetickets.com
Phone: +44 7367 220173
Address: 1 Derwent Business Centre, Clarke Street, Derby, England
Website: www.kayetickets.com
Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt.
This Privacy Policy was last updated on [July 2025] and is effective immediately.